September 10, 2021 – Portsmouth, England – LiuGong’s focus on and success in the tough demolition sector has been recognized with the BDA’s (British Demolition Awards) prestigious Supplier of the Year Award. Sponsored by industry leading Demolition Hub magazine, this new award for 2021 recognizes the highest levels of quality and service to the demolition industry.
BDA’s founder Ben Chambers explains, “The Supplier of the Year Award made its debut this year. The judges felt that we needed an award to really acknowledge the significant contribution suppliers bring to our industry. The competition for this award was fierce but the judges unanimously agreed that LiuGong Direct UK met the high standards demanded by this award. As a winner they demonstrated a consistently high standard of industry knowledge, product and service excellence and an extremely proactive and “can do” attitude to the industry.”
This prestigious award underlines LiuGong’s long-term commitment to create sector specific excellence. By talking and working with customers, LiuGong have developed genuine industry insight which they have translated into perfectly matched, specialist machines backed up by a proactive approach to service and support.
“I don’t think a “one-size-fits-all” approach really works today.” said LiuGong Direct UK’s Managing Director Steven Ford, “Customers want specialists not generalists, that’s why we’ve listened to what demolition customers really want and have used that insight to ensure that we are building machines that are perfectly matched to the exact requirements of the industry. Of course, it goes beyond tough, reliable machines – we match our parts and service capability too because in demolition, downtime is not an option.”
LiuGong’s approach has helped them develop an increasingly strong reputation in the industry with leading UK demolition contractors including, Brown & Mason, Squibb, Keltbray and J Ffrench all operating LiuGong machines.
According to Rob Honour, Plant Manager at Squibb, “We were one of the first customers to choose LiuGong in UK – we now own over 100 machines. We choose LiuGong because the machines are tough and reliable and the support from the UK team is second-to-none. They keep their promises and do what they say they will do. From the parts, sales and service guys in the UK, right up to the Chairman in China, everyone is approachable. They are always ready to talk, and ready to listen – that’s something you just don’t get from most manufacturers.”
LiuGong offers a comprehensive range of specialist demolition excavators from 17 to 95 tonnes. These machines are designed to be tough from the ground up and benefit from reinforced, high visibility cabs, strengthened boom, arm and undercarriage and full suite of hydraulic lines. But LiuGong go further with a proactive approach to parts stocking and supply. With a “parts on the shelf” policy, LiuGong’s demolition customers can be sure of the highest parts availability.
Harry Mellor, LiuGong’s Product Manager for excavators, explains; “We know the demolition segment can be really tough on the machines and we know from working closely with customers the type of parts they most commonly need. We keep a selection of parts including door panels, bucket cylinders and track rollers, constantly available, I think customers really appreciate this proactive approach.”
LiuGong Direct UK are rightly proud to be recognized as the UK’s demolition supplier of the year, but the success is unlikely to go to their heads. Their focus will be to continue to build on this achievement in the UK. With the exciting New F-Series launches in the pipeline and investment earmarked for further network growth, LiuGong aim to continue to keep their customers right at the heart of the business.